Delivery & Returns

Delivery

Free Home Delivery - when you spend £40 or more.

Delivery is charged at £2.95 for orders less than £40.

We aim to deliver your parcel within 6 working days after your order is placed. All orders are posted via Royal Mail 2nd Class Signed for delivery.

At this moment in time we only deliver in the United Kingdom.

 

For Special Next Day delivery there is an additional charge, please email us on care@ethni-city.co.uk for us to be able to follow through and better assist you with this.

 

Returns & Exchanges

We do our best to ensure all of our customers enjoy a happy shopping experience with Ethni-City.co.uk however occasionally you may need to return an item.

Return your item with your invoice and goods to:

24 West Gate Mews

428 Whippendell Road

Watford

WD18 7BX

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange. We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

 Data Protection Act 2018

Ethni-City will only use the data you provide to fulfil our service. Data will be collected via signup, contact form and through email when requesting to purchase our products. We will only use your data to be able to fulfil our service to you as our customer, and to be able to use as a proof of purchase for yourselves as well as us. Your data is stored safely and not shared between parties. Our website is hosted by Magento, and any data that may be stored by them is safe and secure.